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3-Way Data Migration between Support Systems

· 12 min read
Kobbi Gal
I like to pick things apart and see how they work inside

Introduction

The company I work for decided a few months ago that we’ll be moving all customer tickets and assets from two separate systems (one for chat and one for old-school tickets) into a new, integrated system which provides both capabilites. My task was to perform the migration between the systems. Even though I’m not data engineer by any means, I accepted the challenge and thought it would teach me a lot about the planning and execution of such a complex project. It would also allow me to hone in my development/scripting skills and finally have some hands-on experience using a Python library I was always interested in working with, pandas.